Can I place a phone order?
Absolutely you can! Call 07 3335 1712 during business hours and pay over the phone via EFTPOS.
Zip Pay payments cannot be accepted in store or over the phone
Is it safe to use my credit card on-line?
Yes, it is extremely safe.
When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) encryption technology before being sent over the internet.
If you are still unsure about using your credit card to pay for your order, we do offer PayPal as an alternate payment method.
When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) encryption technology before being sent over the internet.
If you are still unsure about using your credit card to pay for your order, we do offer PayPal as an alternate payment method.
When do you charge my credit card?
Our payment gateway will attempt to charge your nominated credit card when you place your order.
Can I change, add to, or cancel my order after purchasing?
Yes, in most cases you should be able to prior to shipping, please call the Lions Shop direct on 07 3335 1712 and quote your order number to see if we are able to amend your order
My coupon code won’t work, what am I doing wrong?
To eliminate potential errors, simply copy and paste the coupon code.
Please refer to the terms and conditions of the promotion to ensure that the coupon code is still valid and is applicable to your purchase.
If you are still having trouble, please contact our customer service team.
Please refer to the terms and conditions of the promotion to ensure that the coupon code is still valid and is applicable to your purchase.
If you are still having trouble, please contact our customer service team.
My gift card won’t work, what should I do?
To eliminate potential errors, simply copy and paste the gift card code.
Ensure the gift card has not expired.
If you are still having trouble, please contact our customer service team.
Ensure the gift card has not expired.
If you are still having trouble, please contact our customer service team.
I have not received a confirmation email after purchasing?
You will receive an automated confirmation email shortly after making your purchase. If you do not receive the email, please check your junk/spam folder.
Normally, confirmation emails arrive within minutes, however on some occasions your email hosting provider or internet service provide may be experiencing delays, please allow at least an hour for the email to arrive.
If you still have not received your confirmation email, please check the email address that you have entered is correct in your profile.
If you are unable to login, checked out as a guest or find an error please contact our customer service team.
Normally, confirmation emails arrive within minutes, however on some occasions your email hosting provider or internet service provide may be experiencing delays, please allow at least an hour for the email to arrive.
If you still have not received your confirmation email, please check the email address that you have entered is correct in your profile.
If you are unable to login, checked out as a guest or find an error please contact our customer service team.
What payment types do you accept?
We accept VISA, MasterCard, PayPal, Apple Pay, Google Pay and Zip Pay